1

Organization and Function

1.1

Particulars of its Organization, Functions and Duties [Section 4(1)(b)(i)]

1.1.1

Name and address of the Organization

Pawan Hans Ltd., (A PSE under Ministry of Civil Aviation, Government of India); Corporate Office, C-14, Sector-1, Noida-201301, UP

Complete details about the organization are available at: https://www.pawanhans.co.in/; https://www.pawanhans.co.in/english/index.aspx;    

Pawan Hans Ltd. is the flagship helicopter service provider of the Government of India, Pawan Hans has now evolved into south Asia's largest Helicopter Company that maintains and operates a fleet of 46 Helicopters. It provides a variety of services, making it the most trusted brand in the area of helicopter services in India. Off -Shore operations, connecting inaccessible areas, charter services, search and rescue work, VIP transportation, corporate and special charters, hotline washing of insulators and Heli-pilgrims are some of the major services of Pawan Hans. As a first of its kind, PHL has been granted Air Operators Permit for Scheduled Operations. Scheduled Flights under RCS UDAN II has commenced in the state of Uttarakhand, Assam and Manipur. The services are planned to be extended in the states of Himanchal Pradesh, Nagaland and Arunachal Pradesh shortly. 

Over a period, PHL has logged more than 8.22 Lakhs  Flying hours, 29 Lakhs of Landings and served over 1.37 Crore passengers. (Data as on January 2025).

Further to strengthen its core business, Pawan Hans is diversifying into the fields of small Fixed Wing Aircrafts, Training & Skill Development, Safety Audit & Consultancy, Foreign Projects and creation of infrastructure such as Heliports and Helipads as well. PHL has been commissioned as consultants for developing 31 heliport in 05 states of Himachal, Uttarakhand, Arunachal Pradesh Assam and Manipur.

Since 1985, we have been dedicated to provide Helicopter Air Transport and have grown to become the most experienced Air Transport service provider in the industry. Transcending our Four decades of experience in aviation, we continue to maintain our initiatives in the field of aviation. We are committed to connect every corner of the nation is complete and comprehensive. 

1.1.2

Head of the organization

Shri Sanjeev Razdan

Chairman and Managing Director

1.1.3

Vision, Mission and Key objectives

Vision and Mission of the organization are available at: https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=76;

Vision:

Enable the people to have access to safe, secure, sustainable, affordable world class niche aviation services.

Mission:

To become market leader in helicopters and sea plane services, to provide regional air connectivity through Small Fixed Wing Aircraft operations and provide repair and overhaul services at par with International standards.

Key Objectives:

Strategic Objectives are given here: https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=77;

1.1.4

Function and Duties

The Functions & Duties of Pawan Hans Ltd., Noida (https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=75)  are carried out in an integrated manner, each one helping and influencing the other.

The Main functions areas in Pawan Hans Limited includes:

● Operations

● Safety

● MRO & Engineering

● Administration

● General Engineering Department

● Finance & Accounts

● Marketing & Business Development

● Human Resource

● Infocom Services

● Internal Audit

● Corporate Planning and Management System / Corporate Affairs

THE CONTACTS OF HEAD OF DEPARTMENT TO PERFORM THE ABOVE FUNCTIONS IS AVAILABLE ON https://www.pawanhans.co.in

1.1.5

Organizational Chart/Structure

It is available as Annexure-II

1.1.6

Any other details-the genesis, inception, formation of the department and the HoDs from time to time as well as the committees/ Commissions constituted from time to time have been dealt.

Complete detail about the genesis, inception, formation of the department and committees/Commissions constituted including list of various Divisions is available at: https://www.pawanhans.co.in/english/inner.aspx?status=3&menu_id=38;    

Public Grievance Cell: https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=161;

THE CONTACTS OF HEAD OF DEPARTMENT TO PERFORM THE ABOVE FUNCTIONS IS AVAILABLE ON https://www.pawanhans.co.in

1.2

Power and Duties of its Officers and Employees [Section 4(1) (b)(ii)]

1.2.1

Powers and Duties of officers (administrative, financial)

The power & duties of officers (administrative, financial and judicial) and other employees of Pawan Hans Ltd., Noida are detailed below:

● General powers to do all such acts and things, as the organization is authorised by its Memorandum & Articles of Association are vested in the Board of Directors of the organization.

● Accordingly, the Board of Directors subject to observance of the Companies Act, 1956; the Memorandum & Articles of Association; relevant directives of the Central Government has authorized the Chairman & Managing Director to exercise all powers except those specifically excluded.

● In exercise of powers delegated by the Board of Directors, the Chairman & Managing Director has further sub- delegated powers to the sub-ordinate officers in the Organization.

Duties & Responsibilities

Regional Heads

● Achieve turnover target within the specified cost/time for delivery of determined profit.

● Function strictly as per the delegation of powers/financial rules in the matter of award of work and purchase of articles/goods, machines/equipments relating to works and establishment.

● Compliance of statutory provision in the area of tax/levy/cess and industrial law.

● Motivate and develop the subordinates at all levels of hierarchy.

● To procure works in the Region.

● To conduct technical inspection of the work of the Bases.

● Liaisoning with client/State Govt. and other bodies at appropriate levels.

● To ensure working in Regions as per Delegation of Powers issued by the Corporate Office.

(B) Base Incharges:

● Responsible for efficient management of the Base.

● To organise site work efficiently and ensure timely completion of the work.

● Responsible for overall performance of the base which includes OTP of departure of helicopters in accordance with the acceptable standards.

● To ensure working in Bases as per Delegation of Powers issued by the Corporate Office

1.2.2

Power and duties of other employees

1.2.3

Rules/ orders under which powers and duty are derived and exercised

Memorandum of Articles & Association

Delegation of Powers

DOP - Delegation of Power Manual is available with all the Departments. 

1.2.4

Work allocation

As per point no.1.2.1 & 1.2.2 above.

THE CONTACTS OF HEAD OF DEPARTMENT TO PERFORM THE ABOVE FUNCTIONS IS AVAILABLE ON https://www.pawanhans.co.in

1.3

Procedure followed in Decision Making Process [Section 4(1)(b)(iii)]

1.3.1

Process of Decision Making: Identify key decision making points

The matter concerning to each and every section is routed through the Sectional Heads to the concerned officials. Decisions are taken at appropriate levels on various issues as per the extant instructions/procedure in vogue. The detail is given here:

● All policies, rules and regulations are framed by the Board of Directors of the Organization.

● Implementation of such policies, rules & regulations are made by various functionaries in accordance with the Delegation/Sub-delegation of powers.

● To regulate the business and decision making in the organization some of the Important provisions are as follows:

● Award of work is placed on the lowest tenderer finalised generally through GeM Portal, open tender or out of the pre-qualified agencies. At times, the award of work is also done through limited tenders considering the urgency its significance.

● Depending upon the value of works, various TCs have been formed for procurement of works, pre-tender tie-ups, award of works/supplies.

1.3.2

Final Decision-making Authority

As explained on points 1.2.1 & 1.2.2. Final Decision-making Authority of Pawan Hans Ltd., Noida is:

 Board of Directors.

1.3.3

Related Provisions, Acts, Rules, etc.

List is given under (1.5.1 below).

1.3.4

Time Limit for taking a decision, if any

Pawan Hans Ltd., Noida makes decision in regard to routine matters in a time bound manner as stated in the manual and the RTI Portal. PHL is prompt in their response.  

1.3.5

Channel of Supervision and Accountability

(1) Channel of supervision is as per the Organization Structure of Pawan Hans Ltd., Noida.

(2) Every employee is accountable towards the duties assigned by the authorities from time to time.

1.4

Norms for discharge of Functions [Section 4(1)(b)(iv)]

1.4.1

Nature of functions/services offered

It is available at Home >> Business Verticals:

https://www.pawanhans.co.in/english/inner.aspx?status=1&menu_id=36

1.4.2

Norms/ standards for functions/ service delivery

● Every year, the organization executes a Memorandum of Understanding with its Administrative Ministry. It lay down targets against financial and non-financial parameters on the basis of which the performance of the Organization is adjudged. Every year, the organization executes a Memorandum of Understanding with its Regional Offices

● The Corporation has formulated a standardized 'General Terms and Conditions of the Contract' for award of works.

● Works Manual has been brought out to observe transparency in various aspects of execution of projects in time & quality adherance.

● Organisation has devised a proper MIS.

1.4.3

Process by which these services can be accessed

The available services managed by PHL for the public can be accessed on the https://booking.pawanhans.co.in and is available at Home >> Business Verticals:

https://www.pawanhans.co.in/english/inner.aspx?status=1&menu_id=36

1.4.4

Time-limit for achieving the Targets

Targets are achieved on yearly basis.

1.4.5

Process of redress of Grievances

Grievances are redressed amicably. All aggrieved employees may approach to the Grievance Redressal Committee of the Company in the first instance, and if they are not satisfied with the decision of the committee, they may send their appeals to the concerned authority and shall exercise its powers to hear those grievances and ensure its disposal within one month of the receipt of the appeal.

Grievance Redressal: https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=161;   

1.5

Rules, Regulations, Instructions Manual and Records for discharging functions [Section 4(1)(b)(v)]

1.5.1

Title and nature of the record/ manual /instruction.

The manual followed by the institute is Manual of Office Procedure. All the work, preformed is governed by this manual as well as other Statutory and Standard orders/Circulars issued by the appropriate authority from time to time.

Policies & Guidelines: https://www.pawanhans.co.in/english/inner.aspx?status=1&menu_id=51

Memorandum & Articles of Association of PHL: https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=165;

PHL (Recruitment) Rules; PHL (Service Conduct) Rules; PHL (Conduct, Discipline & Appeal) Rules; PHL Contributory Provident Fund Rules; PHL Leave & Leave Encashment Rules; PHL LTC Rules; PHL Promotion Policy; PHL Standing Orders; PHL Medical Benefit Scheme; PHL Transport Rules; PHL TA/DA Rules; PHL Housing Subsidy Rules; PHL Promotion Policy; Company Lease Accommodation - instructions; Festival Advance; Works Manual; Accounts Manual; RTI Manuals, etc.

1.5.2

List of Rules, regulations, instructions manuals and records.

1.5.3

Acts/ Rules manuals etc.

1.6

Categories of documents held by the authority under its control [Section 4(1)(b) (vi)]

1.6.1

Categories of Documents

Organization has various divisions/departments such as: Finance, HR & Admin, Flight Safety, Flight Operations, Aircraft Maintenance Engineering, Business Development & Marketing, Legal, Vigilance, IS, Corporate Planning and Internal Audit Division.
Statutory Registers, Books of Accounts, Returns and Reports are maintained by the respective departments/divisions under various acts like Companies Act, 1956, Income Tax and other Acts.

In addition to documents detailed under 1.5.1 to 1.5.3 above, following additional documents are available for reference in respective offices and are also available on the institute website: https://www.pawanhans.co.in/english/index.aspx;

The names of some important documents/reports are given as under which may be seen on the Institute's website.

a) Notices: https://www.pawanhans.co.in/english/Whatsnewall.aspx;  

b) Annual Reports: https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=83;

c)  Corporate Brochure: https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=110'

d) Citizen Charter: https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=140;

e)  Records related to Establishment matters, service matters, accounts matters, store purchase matters, welfare matters

1.6.2

Custodian of Documents/ Categories

Custodians of these documents/categories are the Senior Administrative Officer and respective HoDs/Section Incharges

1.7

Boards, Councils, Committees and other Bodies constituted as part of the Public Authority [Section 4(1)(b)(viii)]

1.7.1

Name of Boards, Council, Committee etc.

Board of Directors, Audit Committee, Corporate Social Responsibility (CSR) Committee, Nomination & Remuneration Committee

1.7.2

Composition

It is available at:

Home>> About Us >>Management >> Board of Directors

1.7.3

Dates from which constituted

From the date of Applicability as per Law.

1.7.4

Term/Tenure

These are the Standing Committees.

1.7.5

Powers and functions

• General powers to do all such acts and things, as the organization is authorised by its Memorandum & Articles of Association are vested in the Board of Directors of the organization.

• Committees of the Board exercise their powers and discharge their functions as per the Provisions of Companies Act, 2013, DPE Guidelines on Corporate Governance and as per authorization / delegation of powers given by Board of Directors.

1.7.6

Whether their meetings are open to the public?

The meetings are open only for members.

1.7.7

Whether the minutes of the meetings are open to the public?

Minutes of Advisory Board and Academic Council are NOT open to public.

1.7.8

Place where the minutes if open to the public are available?

The minutes are available at Registered Office of the Company at Noida.

1.8

Directory of officers and employees [Section 4(1) (b) (ix)]

1.8.1

Name and designation

Directory of Senior Officers of Pawan Hans Ltd., Noida is available at:  https://www.pawanhans.co.in/english/inner.aspx?status=3&menu_id=35

1.8.2

Telephone, fax and email ID

1.9

Monthly Remuneration received by officers & employees including system of compensation [Section 4(1) (b) (x)]

(Annexure-III)

1.9.1

List of employees with Gross monthly remuneration

PHL follows the compensation pattern as mentioned in Annexure-III.

It is available at:

https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=147

1.9.2

System of Compensation as provided in its regulations

Employees of Pawan Hans Ltd., Noida are entitled for LTC, Leave Encashment, Medical Benefit, Gratuity, Provident Fund, House Building Loan, Vehicle Loan and Pension Benefits, DA, HRA, etc. as per 3rd Pay Revision Committee (PRC) for PSUs.

1.10

Name, designation and other particulars of Public Information Officers [Section 4(1) (b) (xvi)]

1.10.1

Name and Designation of the Public Information Officer (PIO), Assistant Public Information Officer (APIO) & Appellate Authority

Detail is given below (https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=147): 

a) Sh. Jitendra Singh Negi, First Appellate Authority and General Manager (AME & MRO), Pawan Hans Limited, Pawan Hans Tower C-14, Sec-1, Noida, U.P.-201301;
jitendra.negi@pawanhans.co.in; 0120-2476763

b) Sh. R.S. Chauhan, Company Secretary and CPIO Corporate Office, Pawan Hans Limited, Pawan Hans Tower C-14, Sec-1, Noida, U.P. 201301; rs.chauhan@pawanhans.co.in; 0120-2476775

c) Sh. Param Saraswat, CPIO Western Region and Joint General Manager (HR & Admin), Pawan Hans Limited, Western Region, Juhu Aerodrome, S.V. Road, Vile Parle (West) Mumbai - 400056
param.saraswat@pawanhans.co.in; 022-26261758

d) Sh. Rishi Kartikeya, HOD(HR & Admin) and CPIO Northern Region, Pawan Hans Limited, Rohini Heliport, Sector-36, Rohini, New Delhi - 110085; rishi.kartikeya@pawanhans.co.in; 011-27902615

Address:

Pawan Hans Ltd., Registered & Corporate Office, C-14, Sector-1, Noida-201301, UP

1.10.2

Address, telephone numbers & email ID of each designated official.

1.11

Number of employees against whom disciplinary action has been proposed/ taken (F No. 1/6/2011- IR dt. 15.4.2013)

1.11.1

No. of employees against whom disciplinary action has been (i) Pending for Minor penalty or major penalty proceedings

Nil

Nil

1.11.2

(ii) Finalized for Minor penalty or major penalty proceedings

1.12

Programmes to advance understanding of RTI (Section 26)

1.12.1

Educational programmes

There is a separate Room/Office for RTI Cell to handle these matters at Pawan Hans Ltd., Noida. The organization organizes RTI Awareness Programmes for employees from time to time.

1.12.2

Efforts to encourage public authority to participate in these programmes

Pawan Hans Ltd., Noida issues circulars/ emails to employees for participating in the RTI programmes. The Circulars and Notifications received from Central Information Commission from time to time are also shared and made available to the employees.

1.12.3

Training of CPIO/APIO

CPIO of Corporate Office attended the training National Meet on RTI Act organized by SCOPE from 14-16 September, 2022 at Leh.

A training program was conducted recently on date 15.05.2025. The Nodal Officer for RTI and Assistant Manager HR attended the full day training program.

1.12.4

Update & publish guidelines on RTI by the Public Authorities concerned

Pawan Hans Ltd., Noida updates & publishes Guidelines on RTI on regular intervals and it is last updated in the website on 17.05.2025.

1.13

Transfer Policy and Transfer Orders [F No. 1/6/2011- IR dt. 15.4.2013]

1.13.1

Transfer Policy and Transfer Orders [F No. 1/6/2011- IR Dt. 15.4.2013]

Pawan Hans Ltd., Noida is a public sector enterprise under the Ministry of Civil Aviation, Govt. of India,

 internal transfers are made depending on need & requirement within the Corporate office and the two regional offices.

2

Budget and Programme

2.1

Budget allocated to each agency including all plans, proposed expenditure and reports on disbursements made etc. [Section4(1)(b)(xi)]

2.1.1

Total Budget for the public authority

 The budget planning is mentioned in annual report which is regularly updated on the website.

2.1.2

Budget for each agency and plan & programmes

The budget planning is mentioned in annual report which is regularly updated on the website.

2.1.3

Proposed expenditures

As detailed under 2.1.1 above

2.1.4

Revised budget for each agency, if any

As detailed under 2.1.1 above

2.1.5

Report on disbursements made and place where the related reports are available

Report on disbursement are made available in Annual Report and Financial Performance at:

Annual Report: https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=83;

Financial Performance: https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=84;  

2.1.6

Information related to procurements- (a) Notice/ tender enquires, and corrigenda if any thereon. (b) Details of the bids awarded comprising the names of the suppliers of goods/ services being procured, (c) The works contracts concluded - in any such combination of the above-and, (d) The rate/ rates and the total amount at which such procurement or works contract is to be executed.

The purchases are made through GEM portal. In addition, Notice/tender are also issued and available at: (https://www.pawanhans.co.in/english/Vendor_Registrations.aspx).   

Published through tender portals. https://www.pawanhans.co.in

2.2

Foreign and Domestic Tours (F.No. 1/8/2012- IR dt. 11.9.2012)

2.2.1

Budget

There is no separate Budget for Foreign and domestic tours. It is met out of General Budget as detailed under 2.1.1 above.

2.2.2

Foreign and domestic Tours by ministries and officials of the rank of Joint Secretary to the Govt. and above, as well as the heads of the Department. (a) Places visited. (b) The period of visit. (c) The number of members in the official delegation. (d) Expenditure on the visit.

Pawan Hans Limited is an aviation organization with training facilities available abroad in US and in Europe Pilot Training as well as AME training. These training are essential to fulfill safety and statutory norms.

Most of the Foreign tours are for the training purpose as mentioned as above.

Domestic tours are basically to manage our operational bases all over India and to manage the commercial operations.

2.3

Manner of execution of Subsidy Programme [Section 4(i)(b)(xii)]

2.3.1

Name of the programme of activity

Not Applicable as Pawan Hans Ltd., Noida does not offer Subsidy Programme.

2.3.2

Objective of the programme

2.3.3

Procedure to avail benefits

2.3.4

Duration of the programme/ scheme

2.3.5

Physical and financial targets of the programme

2.3.6

Nature/ scale of subsidy /amount allotted

2.3.7

Eligibility criteria for grant of subsidy

2.3.8

Details of beneficiaries of subsidy programme (number, profile etc.)

2.4

Discretionary and non-discretionary grants [F. No. 1/6/2011-IR dt. 15.04.2013]

2.4.1

Discretionary and non-discretionary grants/ allocations to State Govt./

NGOs/other institutions

Not Applicable as Pawan Hans Ltd., Noida does not allocate any Discretionary and non-discretionary grants to State Govt./ NGOs/other institutions

2.4.2

Annual accounts of all legal entities who are provided grants by public authorities

2.5

Particulars of recipients of Concessions, Permits of authorizations granted by the Public Authority[ Section 4(1) (b) (xiii)]

2.5.1

Concessions, permits or authorizations granted by public authority

Not Applicable as Pawan Hans Ltd., Noida does not grant any Concessions, permits or authorizations:

2.5.2

For each concession, permit or authorization granted - (a) Eligibility criteria, (b) Procedure for getting the concession/ grant and/ or permits of authorizations, (c) Name and address of the recipients given concessions/permits or authorizations, (d) Date of award of concessions/ permits of authorizations

2.6

CAG & PAC paras [F No. 1/6/2011- IR dt. 15.4.2013]

2.6.1

CAG and PAC paras and the action taken reports (ATRs) after these have been laid on the table of both houses of the parliament.

It is contained in Annual Report: https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=83;

In addition, Internal Audit Report is given at: https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=85;

3.

Publicity and Public Interface

3.1

Particulars for any arrangement for consultation with or representation by the members of the public in relation to the formulation of policy or implementation there of [Section 4(1)(b)(vii)] [F No 1/6/2011-IR dt. 15.04.2013]

3.1.1

Relevant Acts, Rules, Forms and other documents which are normally accessed by citizens

Various appropriate forms/ committees' meetings/discussions with stakeholders are used to evolve consensus on relevant issues whenever called for. The list of Relevant Acts, Rules, Forms and other documents which are normally accessed by citizens is available under 1.5.1 and 1.6.1 above

3.1.2

Arrangements for consultation with or representation by - (a) Members of the public in policy formulation/ policy implementation, (b) Day & time allotted for visitors, (c) Contact details of Information & Facilitation Counter (IFC) to provide publications frequently sought by RTI applicants

The organization needs support, cooperation and suggestions of citizens of the country. Thus, the organization encourages public participation and guidance through members representing them in Approval Committee. The Advisory Board & Academic Council of the Pawan Hans Ltd., Noida comprising members (as detailed under 1.7.1 above), who contribute their inputs in the policy and provide guidance to the Pawan Hans Ltd., Noida.

Day & time allotted for visitors: From 09.30AM to 06.00PM

Contact details of Information & Facilitation Counter (IFC) to provide publications frequently sought by RTI applicants: Name and designation of the public information officer (PIO), Assistant Public Information (s), Nodal Officer & Appellate Authority

a) Sh. Jitendra Singh Negi, First Appellate Authority and General Manager (AME & MRO), Pawan Hans Limited, Pawan Hans Tower C-14, Sec-1, Noida, U.P.-201301;
jitendra.negi@pawanhans.co.in; 0120-2476763

b) Sh. R.S. Chauhan, Company Secretary and CPIO Corporate Office, Pawan Hans Limited, Pawan Hans Tower C-14, Sec-1, Noida, U.P. 201301; rs.chauhan@pawanhans.co.in; 0120-2476775

c) Sh. Param Saraswat, CPIO Western Region and Joint General Manager (HR & Admin), Pawan Hans Limited, Western Region, Juhu Aerodrome, S.V. Road, Vile Parle (West) Mumbai - 400056
param.saraswat@pawanhans.co.in; 022-26261758

d) Sh. Rishi Kartikeya, HOD(HR & Admin) and CPIO Northern Region, Pawan Hans Limited, Rohini Heliport, Sector-36, Rohini, New Delhi - 110085; rishi.kartikeya@pawanhans.co.in; 011-27902615

Pawan Hans Ltd., (Ministry of Civil Aviation, Government of India); Corporate Office, C-14, Sector-1, Noida-201301, UP

3.1.3

Public- private partnerships (PPP)- Details of Special Purpose Vehicle

(SPV), if any

Not Applicable

3.1.4

Public- private partnerships (PPP)- Detailed project reports (DPRs)

3.1.5

Public- private partnerships (PPP)- Concession agreements

3.1.6

Public- private partnerships (PPP)- Operation and maintenance manuals

3.1.7

Public- private partnerships (PPP) - Other documents generated as part ofthe implementation of the PPP

3.1.8

Public- private partnerships (PPP) - Information relating to fees, tolls, or

the other kinds of revenues that may be collected under authorisation from the government

3.1.9

Public- private partnerships (PPP) -Information relating to outputs and outcomes

3.1.10

Public- private partnerships (PPP) - The process of the selection of the private sector party (concessionaire etc.)

3.1.11

Public- private partnerships (PPP) - All payment made under the PPP project

3.2

Are the details of Policies / Decisions, which affect public, informed to them [Section 4(1) (c)]

3.2.1

Publish all relevant facts while formulating important policies or announcing decisions which affect public to make the process more interactive - Policy decisions/ legislations taken in the previous one year

Detail is given under 1.5.1 and 1.6.1 above

3.2.2

Publish all relevant facts while formulating important policies or announcing decisions which affect public to make the process more interactive - Outline the Public consultation process

3.2.3

Publish all relevant facts while formulating important policies or announcing decisions which affect public to make the process more interactive- Outline the arrangement for consultation before formulation of policy

3.3

Dissemination of information widely and in such form and manner which is easily accessible to the public [Section 4(3)]

3.3.1

Use of the most effective means of communication - Internet (website)

Information manual/handbook available in Electronic format - Yes (https://www.pawanhans.co.in/english/index.aspx) 

3.4

Form of accessibility of information manual/ handbook [Section 4(1)(b)]

3.4.1

Information manual/handbook available in Electronic format

Yes, it is available in the website of  Pawan Hans Ltd., Noida: (https://www.pawanhans.co.in/english/index.aspx)   

3.4.2

Information manual/handbook available in Printed format

Yes, the printed format of Information manual/handbook is available in the office of FAA/CPIO/APIO

3.5

Whether information manual/ handbook available Free of Cost or Not [Section 4(1)(b)]

3.5.1

List of materials available Free of cost

Detail is given under 1.5.1 and 1.6.1 above. These documents are available free of cost from the website.

3.5.2

List of materials available at a reasonable cost of the medium

The certified copy of the above listed material can be obtained by citizen by paying reasonable fee as per RTI Act, 2005.

4

E-Governance

4.1

Language in which Information Manual/Handbook Available [F No. 1/6/2011-IR dt. 15.4.2013]

4.1.1

Hindi

Yes, it is uploaded in the website: https://www.pawanhans.co.in/index.aspx

4.1.2

English

Yes, it is uploaded in the website (https://www.pawanhans.co.in/english/index.aspx)  

4.1.3

Vernacular/Local Language

Since the Vernacular/Local Language is Hindi, the same is uploaded at 4.1.1 (as above).

4.2

When was the information Manual/Handbook last updated? [F No. 1/6/2011-IR dt 15.4.2013]

4.2.1

Last date of Annual updation

31.07.2026

4.3

Information available in electronic form [Section 4(1)(b)(xiv)]

4.3.1

Details of information available in electronic form

Detail of Information is made available under 1.5.1 and 1.6.1 above. The information can be accessed at the organization's website: https://www.pawanhans.co.in/english/index.aspx;  

4.3.2

Name/ title of the document/record/ other information

4.3.3

Location where available

4.4

Particulars of facilities available to citizen for obtaining information [Section 4(1)(b)(xv)]

4.4.1

Name & location of the facility

There is RTI Cell at the Pawan Hans Ltd., Noida. Information pertaining to activities dealt by the organization is provided to the users who demand the information. Office Address: Pawan Hans Ltd., Noida. The information is also uploaded on the website of the institute, i.e., https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=147  for general reference.

4.4.2

Details of information made available

As listed under 1.5.1 and 1.6.1 above; Interested people can visit the website for desired information. If the required information is not available on the website, they can send email to CPIO at email id: rs.chauhan@pawanhans.co.in seeking the required information as per RTI Act, 2005. If the required information is available, same shall be provided within prescribed time as per act. Any citizen of India who desires to obtain any information under the Right to Information Act, 2005 (Act) may make a request preferably in the application format in writing or through electronic means to the Public Information Officer/Assistant Public Information Officer.

4.4.2

Working hours of the facility

08:30 AM to 5:00 PM from Monday to Friday (except Public Holidays)

4.4.3

Contact person & contact details (Phone, fax email)

a) Shri Vanrajsinh Hamirsinh Dodiya, Nodal Officer-RTI and GM (CPMS), Corporate Office, Pawan Hans Limited, Pawan Hans Tower C-14, Sec-1, Noida, U.P. 201301; vh.dodiya@pawanhans.co.in ; 0120-2476735

b) Sh. R.S. Chauhan, Company Secretary and CPIO Corporate Office, Pawan Hans Limited, Pawan Hans Tower C-14, Sec-1, Noida, U.P. 201301; rs.chauhan@pawanhans.co.in; 0120-2476775

c) Sh. Param Saraswat, CPIO Western Region and Joint General Manager (HR & Admin), Pawan Hans Limited, Western Region, Juhu Aerodrome, S.V. Road, Vile Parle (West) Mumbai - 400056
param.saraswat@pawanhans.co.in; 022-26261758

d) Sh. Rishi Kartikeya, HOD(HR & Admin) and CPIO Northern Region, Pawan Hans Limited, Rohini Heliport, Sector-36, Rohini, New Delhi - 110085; rishi.kartikeya@pawanhans.co.in; 011-27902615

Pawan Hans Ltd., (Ministry of Civil Aviation, Government of India); Corporate Office, C-14, Sector-1, Noida-201301, UP

4.5

Such other information as may be prescribed under Section 4(i) (b)(xvii)

4.5.1

Grievance Redressal Mechanism

Grievances are redressed amicably. All aggrieved employees may approach to the Grievance Redressal Committee of the Company in the first instance, and if they are not satisfied with the decision of the committee, they may send their appeals to the concerned authority and shall exercise its powers to hear those grievances and ensure its disposal within one month of the receipt of the appeal.

Grievance Redressal:

https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=161;  

4.5.2

Details of applications received under RTI and information provided

Available at https://www.pawanhans.co.in/english/index.aspx;

With effect from 21.12.2016, total RTI received-246, RTI disposed-178 and Pending RTI-68 till June, 2025.

4.5.3

List of completed schemes/ projects/ Programmes

Pawan Hans Limited is playing a pivotal role in the Government Scheme like UDAN. As and when routes are launched, the booking can be done from PHL booking page in the website.

4.5.4

List of schemes/ projects/ programme underway

Pawan Hans Limited is playing a pivotal role in the Government Scheme UDAN

4.5.5

Details of all contracts entered into including name of the contractor, amount of contract and period of completion of contract

Pawan Hans Ltd., (Ministry of Civil Aviation, Government of India); Corporate Office, C-14, Sector-1, Noida is procuring most of the services, goods from Government e Marketplace (GeM) and Central Public Procurement Portal (CPPP)

4.5.6

Annual Report

It is available at: https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=83;

Financial Performance: https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=84;  

4.5.7

Frequently Asked Question (FAQs)

Frequently Asked Questions about Helicopter Services and Vigilance are available at: https://www.pawanhans.co.in/english/faq.aspx. In addition, FAQs about RTI are available in Annexure - I.

4.5.8

Any other information such as - (a) Citizen's Charter, (b) Result

Framework Document (RFD), (c) Six monthly reports on the, (d) Performance against the benchmarks set in the Citizen's Charter

A Citizens' Charter represents the commitment of the institute towards standard, quality and time frame of service delivery, grievance redressal mechanism, transparency and accountability. As such the key components of a meaningful Citizen's Charter are clear statement of Vision and Mission Statements, Programmes and Activities, Client Groups/Stakeholders, Specification of Time Frame for each service being rendered by the institute. It is available at: https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=140;   

Results of the Company are included in the Annual Report which is placed on the website of the Company at:

https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=83

4.6

Receipt & Disposal of RTI applications & appeals [F.No 1/6/2011-IR dt. 15.04.2013]

4.6.1

Details of applications received and disposed

With effect from 21.12.2016, total RTI received-246, RTI disposed-178 and Pending RTI-68 till June, 2025.

4.6.2

Details of appeals received and orders issued

4.7

Replies to questions asked in the Parliament [Section 4(1)(b)(xvii)]

4.7.1

Details of questions asked and replies given in the Parliament

Pawan Hans Limited is the Public Sector Enterprise under Ministry of Civil Aviation and provides regular replies to any queries received from the parliament related to Pawan Hans Limited.

Inputs on Parliament Questions are sent to Administrative Ministry as and when asked by them.

5

Information as may be Prescribed

5.1

Such other information as may be prescribed [F.No. 1/2/2016-IR dt. 17.8.2016, F No. 1/6/2011-IR dt. 15.4.2013]

5.1.1

Name & details of - (a) Current CPIOs & FAAs, (b) Earlier CPIO & FAAs from 1.1.2015

Current CPIO & FAA:

Detail is given below: (https://www.pawanhans.co.in/english/inner.aspx?status=2&menu_id=147):  

a) Sh. Jitendra Singh Negi, First Appellate Authority and General Manager (AME & MRO), Pawan Hans Limited, Pawan Hans Tower C-14, Sec-1, Noida, U.P.-201301;
jitendra.negi@pawanhans.co.in; 0120-2476763

b) Sh. R.S. Chauhan, Company Secretary and CPIO Corporate Office, Pawan Hans Limited, Pawan Hans Tower C-14, Sec-1, Noida, U.P. 201301; rs.chauhan@pawanhans.co.in; 0120-2476775

c) Sh. Param Saraswat, CPIO Western Region and Joint General Manager (HR & Admin), Pawan Hans Limited, Western Region, Juhu Aerodrome, S.V. Road, Vile Parle (West) Mumbai - 400056
param.saraswat@pawanhans.co.in; 022-26261758

d) Sh. Rishi Kartikeya, HOD(HR & Admin) and CPIO Northern Region, Pawan Hans Limited, Rohini Heliport, Sector-36, Rohini, New Delhi - 110085; rishi.kartikeya@pawanhans.co.in; 011-27902615

Earlier CPIO & FAA:

Earlier CPIOs and FAAs are given here:

5.1.2

Details of Third Party audit of voluntary disclosure -(a) Dates of audit carried out, (b) Report of the audit carried out

Not applicable as Third Party Audit of Pawan Hans Ltd., Noida is being carried out for the first time by the Auditor, Indian Rubber Manufacturers Research Association, (Affiliated to DPIIT, Ministry of Commerce & Industry, Govt. of India) for the year 2024-25.

5.1.3

Appointment of Nodal Officers not below the rank of Joint Secretary/Additional HoD - (a) Date of appointment, (b) Name & Designation of the officers

Sh. Vanrajsinh Hamirsinh Dodiya, General Manager (CPMS&CA)
Pawan Hans Limited, Pawan Hans Tower C-14, Sec-1, Noida (UP) -
201301
vh.dodiya@pawanhans.co.in; 0120-2476735;

5.1.4

Consultancy Committee of key stake holders for advice on Suo-Motu Disclosure - (a) Dates from which constituted, (b) Name & Designation of the officers

We have a committee consisting of Sh. Varajsinh Hamirsinh Dodiya, Sh. Sanjay Gogia, Sh. Sanjay Kumar, Sh. Vineet Kumar and Ms. Rekha Sagar to manage the third-party audit and also works on the Suo-Motu Disclosure process.

5.1.5

Committee of PIOs/FAAs with rich experience in RTI to identify frequently sought information under RTI - (a) Dates from which constituted, (b) Name& Designation of the Officers

With existing team of current COIO and FAA PHL effectively manages all the tasks Under Section (4) (1) (b) of the RTI Act

6

Information Disclosed on own Initiative

6.1

Item / information disclosed so that public have minimum resort to use of RTI Act to obtain information

6.1.1

Item / information disclosed so that public have minimum resort to use of RTI Act to obtain information

Item / information, is disclosed in the website of Pawan Hans Ltd., Noida which is updated on regular intervals (https://www.pawanhans.co.in/english/index.aspx);   

6.2

Guidelines for Indian Government Websites (GIGW) is followed (released in February, 2009 and included in the Central Secretariat Manual of Office Procedures (CSMOP) by Department of Administrative Reforms and Public Grievances, Ministry of Personnel, Public Grievances& Pensions

6.2.1

Whether STQC certification obtained and its validity

Obtained and the Certificate is attached as Annexure-IV.

6.2.2

Does the website show the certificate on the Website?

Shown in Website 

https://www.pawanhans.co.in/Upload/Security-Audit-Certificate.pdf